Refund policy

Last Updated: July 8, 2026

At Whats That Shirt, all of our products are custom-made to order. Because of this, we have a limited return policy.

General Return Policy

Due to the custom nature of our products, we do not accept returns or exchanges for change of mind, incorrect size selection, or if you simply no longer want the item.

Damaged or Defective Items

If your order arrives damaged or with a printing error, please contact us within 14 days of receiving your order. To help us resolve the issue quickly, please include:

• Your order number
• Clear photos of the damage or defect
• A short description of the problem

We will work with our production partner (Printful) to either:

• Send a replacement, or
• Issue a full or partial refund

Wrong Item Received

If you received the wrong product, please contact us within 14 days of delivery with photos. We will arrange for a replacement or refund at no extra cost to you.

Non-Refundable Situations

We cannot offer refunds or replacements in the following cases:

• Change of mind
• Incorrect size chosen by the customer
• Minor color variations (due to screen differences)
• Orders placed with custom text or designs that were approved during checkout
• Orders shipped to an incorrect address provided by the customer

Refund Process

Approved refunds will be processed within 5–10 business days after we receive and review your request. Refunds will be issued to the original payment method used at checkout.